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Nylas Application Services Operational
API v3 ? Operational
Authentication v3 ? Operational
Dashboard v3 ? Operational
Scheduler v3 ? Operational
Webhooks v3 ? Operational
IMAP v3 ? Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 ? Operational
Outlook.com ? Operational
Google ? Operational
Yahoo! ? Operational
iCloud ? Operational
Other Email Server Hosting Providers ? Operational
Cloudflare ? Operational
Mailgun ? Operational
Subprocessors Operational
* Subprocessor Change Notification ? Operational
AWS ? Operational
GCP ? Operational
&Open ? Operational
Atlassian Pty Ltd ? Operational
Apollo ? Operational
Coralogix ? Operational
Datasiv ? Operational
Docusign ? Operational
Drata ? Operational
Gong.io ? Operational
Google ? Operational
Google ? Operational
Honeycomb.io ? Operational
Hubspot ? Operational
Ketch ? Operational
Kong Inc. ? Operational
Looker ? Operational
Marketo ? Operational
Microsoft ? Operational
New Relic ? Operational
Recurly Inc. ? Operational
Retool Inc. ? Operational
Rootly, Inc. ? Operational
Salesforce ? Operational
SalesHood ? Operational
Salesloft ? Operational
Slack ? Operational
Stripe ? Operational
Tropic ? Operational
Twilio Segment ? Operational
Vercel ? Operational
Woopra ? Operational
Zendesk ? Operational
ZoomInfo ? Operational
Fastly ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 18, 2025

No incidents reported today.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
[EU] Elevated IMAP Timeouts for Email Service Provider OVHcloud
Resolved - OVHcloud has finally confirmed to us that all issues related to this incident were resolved as of May 1st. Since that time, Nylas has observed no increase in timeout rates or related anomalies.

With stable metrics and provider confirmation, we are now marking this incident as resolved.
May 9, 12:57 PDT
Update - Following our last update, timeout rates continued to improve but had not fully returned to normal. We submitted a support ticket with OVHcloud and escalated it to the highest priority.

While we have not yet received a response or confirmation of resolution from OVHcloud support, all relevant metrics have now returned to normal levels on our side.

We will continue to monitor closely. Once OVHcloud confirms the issue is fully resolved, we will mark this incident as resolved as well.
May 5, 12:48 PDT
Update - As part of their incident mitigation efforts, OVHcloud appears to have made significant changes to their DNS records. In response, we cleared all relevant DNS caches and restarted our servers to ensure the most up-to-date routing information is in use.

Since these changes, IMAP connectivity has largely stabilized and timeout rates have decreased overall. However, we are still actively tuning connectivity to certain OVHcloud servers and will continue monitoring closely.
Apr 30, 10:42 PDT
Update - OVHcloud has reported that the network incident impacting their Madrid and Paris points of presence has been resolved.

Start Time: April 28, 2025, at 8:08 AM PT
End Time: April 28, 2025, at 3:00 PM PT
Root Cause: Regional power outage affecting Spain and Portugal.

While OVHcloud has closed their incident, we continue to observe occasional IMAP timeouts. We are closely monitoring the situation and will provide further updates if necessary.

Thank you for your continued patience and understanding.
Apr 29, 08:35 PDT
Update - OVHcloud has provided an update on their ongoing incident. Their Madrid Point of Presence (PoP) became accessible again at approximately 2:40 PM Pacific Time. However, they are still experiencing peering issues, which may continue to impact connectivity.

The provider’s teams are actively working to fully restore service. We are continuing to monitor the situation and any potential impacts to IMAP connectivity. Further updates will be posted here as we learn more.

We appreciate your patience and understanding.
Apr 28, 15:55 PDT
Monitoring - Starting at approximately 1:30 AM Pacific Time, we began observing elevated timeouts when connecting to the third-party IMAP provider, OVHcloud. OVHcloud has reported an active incident related to widespread power outages across Peninsular Spain and other regions.

We are actively monitoring this situation and any related impacts on email service providers. Updates will be posted here as more information becomes available.
Apr 28, 09:00 PDT
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
May 4, 2025

No incidents reported.

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