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Nylas Application Services Operational
API v3 Operational
Webhooks v3 Operational
Authentication v3 Operational
Notetaker Operational
Scheduler v3 Operational
Dashboard v3 Operational
IMAP v3 Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 Operational
Outlook.com Operational
Google Operational
Yahoo! Operational
iCloud Operational
Other Email Server Hosting Providers Operational
Mailgun Operational
Oxylabs Operational
Cloudflare Operational
AssemblyAI Operational
Subprocessors Operational
* Subprocessor Change Notification Operational
AWS Operational
GCP Operational
Anthropic Operational
Apollo Operational
AssemblyAI Operational
Atlassian Pty Ltd Operational
Clickhouse Operational
CloudFlare Operational
Coralogix Operational
Cyberhaven Operational
Discourse Operational
Fastly Operational
FiveTran Operational
Gong.io Operational
Google API Operational
Google Communications and Documentation Operational
Google Gemini Operational
Gravitational (Teleport) Operational
Honeycomb.io Operational
Hubspot Operational
Inkeep Operational
Ketch Operational
Kickbox Operational
Looker Operational
Madkudu Operational
Mailgun Operational
Microsoft Operational
OpenAI Operational
Orca Security Operational
Ordway Operational
PandaDoc Operational
PlayerZero Operational
Recurly Inc. Operational
Rootly, Inc. Operational
Salesforce Operational
Slack Operational
Spekit Operational
Stripe Operational
Temporal Operational
Tropic Operational
Twilio Segment Operational
Vercel Operational
Vitally Operational
Whistic Operational
Woopra Operational
Zendesk Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

[EU] Some Message Webhooks Missing
Resolved - Webhook traffic has continued to function normally and all systems are operating correctly.

Due to the time elapsed since the issue, we are no longer able to accept additional requests to replay the webhooks. Please reach out to Nylas Support for assistance retrieving items that may still be missing from this period.
Jul 24, 14:30 PDT
Monitoring - We identified an issue that affected the delivery of a small percentage of message webhooks for some Nylas applications in the EU region. The issue primarily occurred between 06:00 and 11:00 UTC on July 24, 2026.

Webhook delivery has recovered, and new webhooks are being sent successfully. Nylas applications in the US region were not affected.

Customers who would like us to replay message webhooks should contact support@nylas.com as soon as possible and include their Nylas application IDs, when available.

Please note that we cannot replay only the webhooks that were not successfully delivered. A replay will resend all message webhooks from the start of the incident through the time the replay is performed and will generate duplicates. Before requesting a replay, customers should ensure that their systems can safely identify and handle duplicate webhook events.

We are continuing to investigate the underlying cause and closely monitor webhook delivery.
Jul 24, 09:59 PDT

Jul 23, 2026

[US & EU] - Notetaker - Zoom Meetings - Degraded Join Rates
Resolved - The changes deployed have restored Notetaker meeting join performance for Zoom to normal operating levels, and our monitoring confirms that the issue is no longer affecting customers.

We will continue to monitor performance and pursue further improvements as part of our normal operations. This incident is now resolved. Thank you for your patience while we worked to address this issue.
Jul 23, 13:54 PDT
Monitoring - Mitigated - We have deployed changes that have materially improved meeting join success rates. We are continuing to monitor performance closely and are progressively expanding the mitigation while evaluating additional improvements.

We will provide another update as this work progresses.
Jul 23, 09:09 PDT
Update - Our engineering teams continue to actively investigate the issue and are pursuing multiple remediation paths in parallel. The measures implemented so far have not resulted in a sustained improvement, and we remain focused on identifying an effective mitigation. We will provide another update as soon as we have meaningful progress to share.
Jul 17, 13:32 PDT
Update - We continue to work with our service providers and internal engineering teams to investigate the issue and evaluate potential mitigations. We will provide additional updates as our investigation progresses.
Jul 17, 10:21 PDT
Investigating - We are currently investigating degraded join rates for Notetaker on Zoom meetings (other meeting providers are not affected). We will share updates as we have more information.
Jul 17, 07:32 PDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

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