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Nylas Application Services Operational
API v3 Operational
Agent Accounts Operational
Notetaker Operational
Webhooks v3 Operational
Authentication v3 Operational
Scheduler v3 Operational
Dashboard v3 Operational
IMAP v3 Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 Operational
Outlook.com Operational
Google Operational
Yahoo! Operational
iCloud Operational
Exchange Server - On-Premise and Hosted Exchange (EWS) Operational
Other Email Server Hosting Providers Operational
Mailgun Operational
Oxylabs Operational
Cloudflare Operational
AssemblyAI Operational
Subprocessors Operational
* Subprocessor Change Notification Operational
AWS Operational
GCP Operational
Anthropic Operational
Apollo Operational
AssemblyAI Operational
Atlassian Pty Ltd Operational
Clickhouse Operational
CloudFlare Operational
Coralogix Operational
Cyberhaven Operational
Discourse Operational
Fastly Operational
FiveTran Operational
Gong.io Operational
Google API Operational
Google Communications and Documentation Operational
Google Gemini Operational
Gravitational (Teleport) Operational
Hubspot Operational
Inkeep Operational
Ketch Operational
Kickbox Operational
Looker Operational
Madkudu Operational
Mailgun Operational
Microsoft Operational
OpenAI Operational
Orca Security Operational
Ordway Operational
PandaDoc Operational
PlayerZero Operational
PostHog Operational
Recurly Inc. Operational
Rootly, Inc. Operational
Slack Operational
Spekit Operational
Stripe Operational
Temporal Operational
Tropic Operational
Twilio Segment Operational
Vercel Operational
Vitally Operational
Whistic Operational
Woopra Operational
Zendesk Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

[US/EU] IMAP v3 - Message Retrieval and Webhook Degradation
Resolved - IMAP message synchronization and webhook processing have remained at normal operating levels.

Our validation indicates that delayed webhooks from the affected period have been delivered and affected accounts have completed recovery.

Thank you for your patience while we worked to address this issue.
Sep 10, 11:37 PDT
Monitoring - IMAP message synchronization and webhook processing have returned to normal operating levels.

We are continuing to monitor service health closely and validate the completeness of delayed webhook delivery across affected accounts before resolving the incident.
Sep 10, 10:10 PDT
Update - IMAP message synchronization and webhook processing have returned to normal operating levels following remediation.

We are continuing to monitor service health closely and validate that delayed webhooks from the affected period were fully delivered across affected accounts.
Sep 10, 09:28 PDT
Update - Mitigated - The fix for this issue has been deployed, and affected IMAP accounts are now resynchronizing. We are seeing message synchronization recover and delayed webhooks begin processing as expected.

As affected accounts resynchronize, customers may receive an increased volume of delayed message.created webhooks, including notifications for messages previously processed. These notifications do not represent duplicate emails. Customers should ensure their applications handle repeated notifications without creating duplicate records or repeating automated actions.

Our current expectation is that missed webhooks will be backfilled automatically as synchronization completes. We are continuing to validate the completeness of that recovery, including messages from the affected period, before confirming full resolution.

Impact remains concentrated in the EU region, with substantially more limited impact in the US region. We will continue monitoring recovery closely and provide another update once stability and backfill completion have been confirmed.
Sep 10, 07:57 PDT
Update - We have identified a compatibility issue in Nylas's IMAP synchronization affecting some connected IMAP accounts. Impact is concentrated in the EU region, with substantially more limited impact confirmed in the US region. Multiple IMAP hosting providers may be affected, and we are continuing to validate the full scope.

Affected accounts may have missing messages in Nylas API responses and delayed or missing message webhooks. The underlying emails remain available at the email provider.

As a temporary workaround, customers can pass query_imap=true on Messages API requests for affected IMAP grants. This bypasses the Nylas message cache and retrieves messages directly from the underlying IMAP server.

A fix has been prepared and deployment is underway. As affected accounts resynchronize, customers may receive an increased volume of delayed message.created webhooks, including notifications for messages previously processed. These notifications do not represent duplicate emails. Customers should ensure their applications handle repeated notifications without creating duplicate records or repeating automated actions.

We will provide further updates as deployment and recovery progress. Thank you for your patience.
Sep 10, 07:33 PDT
Identified - We have identified an issue affecting Nylas's cached message data for IMAP grants in the EU region. The underlying IMAP mailboxes and messages are unaffected, and the US region is not affected.

As a temporary workaround, customers can pass query_imap=true on all Messages API requests for affected IMAP grants. This bypasses the Nylas message cache and retrieves messages directly from the underlying IMAP server.

Our team is actively working to restore normal cached message synchronization and webhook delivery. We will provide additional updates as recovery progresses.
Sep 10, 06:08 PDT
Update - We are continuing to investigate this issue.
Sep 10, 05:35 PDT
Investigating - We are investigating degraded message retrieval and webhook delivery affecting IMAP grants in the EU region. Customers may see messages missing from standard Messages API responses and may not receive expected message webhooks. The underlying IMAP mailboxes and messages remain available. The US region is not affected.

Our team is actively investigating the issue and working to restore normal service. We will provide additional information as it becomes available.
Sep 10, 05:28 PDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

[US] Notetaker - Microsoft Teams - Degraded Join Rates
Resolved - We identified a change in Microsoft Teams display-name validation behavior that began affecting a very limited subset of Notetaker joins in the US region today.

We have deployed and validated a fix that normalizes affected Notetaker display names before joining Microsoft Teams meetings. Our testing and monitoring confirm that affected Notetakers are now joining successfully and that customer impact has been resolved.

The EU region and other supported meeting providers were not affected.

Thank you for your patience while we worked to address this issue.
Sep 4, 14:47 PDT
Identified - We have identified the issue affecting Notetaker join rates for a limited subset of Microsoft Teams meetings in the US region. The EU region and other supported meeting providers are not affected.

Our team is deploying a fix and initial validation indicates it is working as intended. We are continuing deployment and testing while closely monitoring join performance.
Sep 4, 13:15 PDT
Investigating - We are investigating degraded Notetaker join rates affecting some Microsoft Teams meetings in the US region. The EU region and other supported meeting providers are not affected.

Our team is actively investigating the issue and working to restore normal join performance. We will provide additional information as it becomes available.
Sep 4, 11:34 PDT

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

[US/EU] Elevated Errors for Microsoft Message Send, Draft, and Read Operations
Resolved - Microsoft-connected message send, draft, and read operations have returned to normal operating levels across both the US and EU regions.

Nylas monitoring, as well as Microsoft’s service health updates, confirm sustained recovery from the earlier Exchange Online degradation. The Microsoft-related errors observed by Nylas have returned to near-normal levels, customer-facing request success rates remain healthy, and no additional provider-related degradation has emerged.

We will continue to monitor Microsoft-connected account performance as part of our normal operations. Thank you for your patience while Microsoft worked to address this issue.
Sep 1, 06:30 PDT
Update - According to Microsoft's service health updates, recovery continues across the remaining infrastructure affected by the Exchange Online service degradation, with availability returning across previously impacted scenarios.

Nylas monitoring confirms that message send, draft, and read operations for Microsoft-connected accounts are currently operating at normal levels across both the US and EU regions. The Microsoft-related errors observed during the incident have remained near normal levels in the US and continue to decline in the EU.

Some residual retry and throttling activity also remains as traffic recovers from the earlier degradation, but it continues to decrease and is not currently causing broader customer-facing impact.

We will continue to monitor Microsoft's recovery and Nylas service performance before considering this incident resolved.
Sep 1, 04:13 PDT
Monitoring - According to Microsoft's service health updates, mitigation has been deployed for the ongoing Exchange Online service degradation and Microsoft continues to report recovery across affected services.

Nylas monitoring confirms that Microsoft-connected message send, draft, and read operations have substantially recovered across both the US and EU regions. The provider-related errors observed during the incident have declined to near-normal levels, and request performance continues to stabilize.

We will continue to closely monitor performance and confirm that recovery remains sustained before considering this incident resolved.
Aug 31, 19:32 PDT
Update - According to Microsoft's service health updates, Microsoft has begun deploying broader mitigation for the ongoing Exchange Online service degradation and is reporting gradual recovery across affected services.

Microsoft has indicated that mail flow is expected to be among the first areas to recover. We are continuing to monitor the impact to Microsoft-connected Nylas accounts and will provide another update as recovery progresses.

This issue remains limited to Microsoft-connected accounts and does not affect other providers.
Aug 31, 17:51 PDT
Identified - We have confirmed that the elevated error rates are related to an ongoing Microsoft Exchange Online service degradation affecting Microsoft-connected accounts. Microsoft is tracking the incident as EX1464935.

Customers with Microsoft-connected accounts may experience failures when sending messages, creating or accessing drafts, or retrieving message and mailbox data in the US and EU regions. Some requests may require retrying.

This issue is limited to Microsoft-connected accounts and does not affect other providers. We are continuing to monitor Microsoft's service degradation and its impact to Nylas customers.

Microsoft's public service update: https://x.com/MSFT365Status/status/2094455556454920701
Aug 31, 15:25 PDT
Investigating - We are seeing elevated error rates affecting message sending, drafts, and message and folder retrieval for a subset of Microsoft-connected accounts in the US and EU regions. Some requests may fail or require retrying.

Microsoft is also reporting a service degradation that appears consistent with the behavior we are observing: https://status.cloud.microsoft/

Initial evidence indicates that this issue is related to the ongoing Microsoft service degradation. We are continuing to assess the impact to Nylas customers and will provide additional updates as more information becomes available.
Aug 31, 14:39 PDT

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Updates to Nylas' Subprocessors page
Completed - This message serves as notification that updates have been made to the Nylas Subprocessors page today.

You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/

If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.
Aug 28, 09:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 09:26 PDT
Scheduled - This message serves as notification that we are making changes to Nylas' Subprocessors page today
Aug 28, 09:25 PDT
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