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Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

Nylas Application Services Operational
API v3 Operational
Webhooks v3 Operational
Authentication v3 Operational
Notetaker Operational
Scheduler v3 Operational
Dashboard v3 Operational
IMAP v3 Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 Operational
Outlook.com Operational
Google Operational
Yahoo! Operational
iCloud Operational
Other Email Server Hosting Providers Operational
Mailgun Operational
Oxylabs Operational
Cloudflare Operational
AssemblyAI Operational
Subprocessors Operational
* Subprocessor Change Notification Operational
AWS Operational
GCP Operational
AssemblyAI Operational
Atlassian Pty Ltd Operational
Apollo Operational
CloudFlare Operational
Coralogix Operational
DataGroomr Operational
Datasiv Operational
Discourse Operational
Fastly Operational
FiveTran Operational
Gong.io Operational
Google API Operational
Google Communications and Documentation Operational
Gravitational (Teleport) Operational
Honeycomb.io Operational
Hubspot Operational
Inflection.io Operational
Ketch Operational
Looker Operational
Madkudu Operational
Mailgun Operational
Microsoft Operational
New Relic Operational
PandaDoc Operational
PartnerPortal Operational
PlayerZero Operational
RB2B Operational
Recurly Inc. Operational
Rootly, Inc. Operational
Salesforce Operational
Salesloft Operational
Slack Operational
Strac Operational
Stripe Operational
Tropic Operational
Twilio Segment Operational
Vercel Operational
Vitally Operational
Whistic Operational
Woopra Operational
Zendesk Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Degraded - NoteTaker Transcription
Resolved - According to our third-party service provider, the backlog has been fully cleared and processing times have returned to normal.

If you have any questions or continue to experience issues, please reach out to Support.
Jan 29, 11:48 PST
Update - Our backup transcription service kicked in successfully & we are reporting no loss of transcriptions.

Our primary service has indicated that they're recovering from their incident.
Jan 29, 10:42 PST
Investigating - We are aware of an issue affecting Notetaker transcriptions for US-based Nylas applications. Meetings can still be joined and recorded, but transcription, summaries, and action items, is currently delayed.

This is caused by an ongoing outage with a third-party AI provider impacting their North American API endpoints. Their team is actively investigating and working toward resolution.

All transcriptions will be automatically processed once the outage is resolved to produce the transcript, summaries, & action items. No recordings will be lost — customers should expect a delay in receiving their transcriptions but no action is required on their part.

We are monitoring the situation closely and will provide updates as more information becomes available.

What is impacted:
- Notetaker transcription processing (delayed)

What is NOT impacted:
- Meeting joining and recording
- Notetakers sent from an EU-based Nylas application
- All other Nylas platform services

For latest updates on AssemblyAI, please follow:
https://status.assemblyai.com/
Jan 29, 10:25 PST
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Microsoft Graph API incident affecting Nylas API
Resolved - Microsoft has confirmed that they have resolved this issue. We are seeing normal API behavior for all Microsoft grants. https://x.com/MSFT365Status/status/2014586340969529365
Jan 23, 06:48 PST
Monitoring - We see that the Microsoft Graph API traffic has returned to normal. We are continuing to monitor the situation as we await the all clear from Microsoft.

All grants and API endpoints should now be working correctly.
Jan 22, 17:56 PST
Investigating - We are aware that Microsoft is currently experiencing service degradation affecting Microsoft 365 services. This is impacting Nylas customers with Microsoft grants..

What's happening:

Microsoft has identified issues with their infrastructure in North America that is affecting access to Microsoft 365 services including Exchange Online, Outlook, and Teams.

Impact to Nylas customers:
- API requests to Microsoft grants may experience timeouts or errors
- Syncing of emails, contacts, and calendar events from Microsoft grants may be delayed or temporarily unavailable
- This affects customers using Microsoft grants.

What we're doing:
The Nylas API is operating normally. This issue is with Microsoft's upstream services. We are actively monitoring Microsoft's status and will provide updates as their services recover.

What you can do:
- Implement retry logic with exponential backoff for API calls to Microsoft-connected accounts
- Monitor https://x.com/MSFT365Status for direct updates from Microsoft

We will update this status page as more information becomes available.

---
Next update: In 1 hour or when Microsoft provides resolution status
Jan 22, 16:25 PST
Jan 22, 2026
Update to Nylas' Subprocessors page
Completed - This message serves as notification that the following updates have been made to the Nylas Subprocessors page.

The following subprocessors are being added: Orca Security

The following subprocessors are being removed: DataGroomr, Inflection.io, Instrumental Group

You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/

If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.
Jan 22, 08:53 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:52 PST
Scheduled - This message serves as notification that we are making changes to Nylas' Subprocessors page today
Jan 22, 08:51 PST
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

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