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Nylas Application Services Operational
API v3 Operational
Agent Accounts Operational
Notetaker Operational
Webhooks v3 Operational
Authentication v3 Operational
Scheduler v3 Operational
Dashboard v3 Operational
IMAP v3 Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 Operational
Outlook.com Operational
Google Operational
Yahoo! Operational
iCloud Operational
Exchange Server - On-Premise and Hosted Exchange (EWS) Operational
Other Email Server Hosting Providers Operational
Mailgun Operational
Oxylabs Operational
Cloudflare Operational
AssemblyAI Operational
Subprocessors Operational
* Subprocessor Change Notification Operational
AWS Operational
GCP Operational
Anthropic Operational
Apollo Operational
AssemblyAI Operational
Atlassian Pty Ltd Operational
Clickhouse Operational
CloudFlare Operational
Coralogix Operational
Cyberhaven Operational
Discourse Operational
Fastly Operational
FiveTran Operational
Gong.io Operational
Google API Operational
Google Communications and Documentation Operational
Google Gemini Operational
Gravitational (Teleport) Operational
Hubspot Operational
Inkeep Operational
Ketch Operational
Kickbox Operational
Looker Operational
Madkudu Operational
Mailgun Operational
Microsoft Operational
OpenAI Operational
Orca Security Operational
Ordway Operational
PandaDoc Operational
PlayerZero Operational
PostHog Operational
Recurly Inc. Operational
Rootly, Inc. Operational
Slack Operational
Spekit Operational
Stripe Operational
Temporal Operational
Tropic Operational
Twilio Segment Operational
Vercel Operational
Vitally Operational
Whistic Operational
Woopra Operational
Zendesk Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 1, 2026
[US/EU] Elevated Errors for Microsoft Message Send, Draft, and Read Operations
Resolved - Microsoft-connected message send, draft, and read operations have returned to normal operating levels across both the US and EU regions.

Nylas monitoring, as well as Microsoft’s service health updates, confirm sustained recovery from the earlier Exchange Online degradation. The Microsoft-related errors observed by Nylas have returned to near-normal levels, customer-facing request success rates remain healthy, and no additional provider-related degradation has emerged.

We will continue to monitor Microsoft-connected account performance as part of our normal operations. Thank you for your patience while Microsoft worked to address this issue.
Sep 1, 06:30 PDT
Update - According to Microsoft's service health updates, recovery continues across the remaining infrastructure affected by the Exchange Online service degradation, with availability returning across previously impacted scenarios.

Nylas monitoring confirms that message send, draft, and read operations for Microsoft-connected accounts are currently operating at normal levels across both the US and EU regions. The Microsoft-related errors observed during the incident have remained near normal levels in the US and continue to decline in the EU.

Some residual retry and throttling activity also remains as traffic recovers from the earlier degradation, but it continues to decrease and is not currently causing broader customer-facing impact.

We will continue to monitor Microsoft's recovery and Nylas service performance before considering this incident resolved.
Sep 1, 04:13 PDT
Monitoring - According to Microsoft's service health updates, mitigation has been deployed for the ongoing Exchange Online service degradation and Microsoft continues to report recovery across affected services.

Nylas monitoring confirms that Microsoft-connected message send, draft, and read operations have substantially recovered across both the US and EU regions. The provider-related errors observed during the incident have declined to near-normal levels, and request performance continues to stabilize.

We will continue to closely monitor performance and confirm that recovery remains sustained before considering this incident resolved.
Aug 31, 19:32 PDT
Update - According to Microsoft's service health updates, Microsoft has begun deploying broader mitigation for the ongoing Exchange Online service degradation and is reporting gradual recovery across affected services.

Microsoft has indicated that mail flow is expected to be among the first areas to recover. We are continuing to monitor the impact to Microsoft-connected Nylas accounts and will provide another update as recovery progresses.

This issue remains limited to Microsoft-connected accounts and does not affect other providers.
Aug 31, 17:51 PDT
Identified - We have confirmed that the elevated error rates are related to an ongoing Microsoft Exchange Online service degradation affecting Microsoft-connected accounts. Microsoft is tracking the incident as EX1464935.

Customers with Microsoft-connected accounts may experience failures when sending messages, creating or accessing drafts, or retrieving message and mailbox data in the US and EU regions. Some requests may require retrying.

This issue is limited to Microsoft-connected accounts and does not affect other providers. We are continuing to monitor Microsoft's service degradation and its impact to Nylas customers.

Microsoft's public service update: https://x.com/MSFT365Status/status/2094455556454920701
Aug 31, 15:25 PDT
Investigating - We are seeing elevated error rates affecting message sending, drafts, and message and folder retrieval for a subset of Microsoft-connected accounts in the US and EU regions. Some requests may fail or require retrying.

Microsoft is also reporting a service degradation that appears consistent with the behavior we are observing: https://status.cloud.microsoft/

Initial evidence indicates that this issue is related to the ongoing Microsoft service degradation. We are continuing to assess the impact to Nylas customers and will provide additional updates as more information becomes available.
Aug 31, 14:39 PDT
Aug 31, 2026
Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026
Updates to Nylas' Subprocessors page
Completed - This message serves as notification that updates have been made to the Nylas Subprocessors page today.

You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/

If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.
Aug 28, 09:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 09:26 PDT
Scheduled - This message serves as notification that we are making changes to Nylas' Subprocessors page today
Aug 28, 09:25 PDT
Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026
[US/EU] Delayed or Missing Webhooks Across Providers
Resolved - All services have returned to normal operations, and webhook latency and delivery volume have returned to expected levels. All affected webhooks were successfully recovered and delivered.

Thank you for your patience while we worked to address this issue.
Aug 19, 14:34 PDT
Monitoring - Mitigated - We have recovered the sync state for all affected grants, and webhook delivery has returned to normal levels.

Some previously delayed messages are still being processed, and we are closely monitoring the remaining backlog to ensure delivery completes successfully.
Aug 19, 13:20 PDT
Update - We are continuing to work on restoring webhook delivery for affected grants.

We will provide another update as recovery progresses.
Aug 19, 11:01 PDT
Identified - We are working to deploy a fix for the issue causing delayed webhooks across providers in the US and EU regions.

We will provide another update as this work progresses.
Aug 19, 10:26 PDT
Update - We are continuing to investigate delayed webhooks. Based on our investigation, we have expanded the scope of the issue to include all providers in both the US and EU regions.

We will provide another update as our investigation progresses.
Aug 19, 09:53 PDT
Investigating - We are investigating an issue with missing or delayed webhooks for Microsoft and Google grants in the US region.

EU region and all IMAP and EWS grants for both regions are working correctly.
Aug 19, 09:11 PDT
Aug 18, 2026

No incidents reported.

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