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Nylas Application Services Operational
API v3 ? Operational
Authentication v3 ? Operational
Dashboard v3 ? Operational
Scheduler v3 ? Operational
Webhooks v3 ? Operational
IMAP v3 ? Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 ? Operational
Outlook.com ? Operational
Yahoo! ? Operational
iCloud ? Operational
Cloudflare ? Operational
Google ? Operational
Mailgun ? Operational
Subprocessors Operational
* Subprocessor Change Notification ? Operational
AWS ? Operational
GCP ? Operational
&Open ? Operational
Atlassian Pty Ltd ? Operational
Apollo ? Operational
Coralogix ? Operational
Datasiv ? Operational
Docusign ? Operational
Drata ? Operational
Gong.io ? Operational
Google ? Operational
Google ? Operational
Honeycomb.io ? Operational
Hubspot ? Operational
Ketch ? Operational
Kong Inc. ? Operational
Looker ? Operational
Marketo ? Operational
Microsoft ? Operational
New Relic ? Operational
Recurly Inc. ? Operational
Retool Inc. ? Operational
Rootly, Inc. ? Operational
Salesforce ? Operational
SalesHood ? Operational
Salesloft ? Operational
Slack ? Operational
Stripe ? Operational
Tropic ? Operational
Twilio Segment ? Operational
Vercel ? Operational
Woopra ? Operational
Zendesk ? Operational
ZoomInfo ? Operational
Fastly ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Security Protocol Maintenance and Updates
Completed - The scheduled maintenance has been completed.
Oct 8, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 PDT
Scheduled - To ensure the continued security and integrity of our platform, we will be conducting maintenance that includes updates to our certificates and underlying security protocols. This includes stricter enforcement of TLS 1.2 and above for our White Labeled Hosted Auth customers. These enhancements are part of our ongoing efforts to align with the latest standards and best practices. During the maintenance window, users may experience brief interruptions. We appreciate your understanding as we work to further strengthen our security measures.
Oct 2, 10:45 PDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Increase in webhooks and slower API response times for Graph
Resolved - We have identified the root cause of the incident as an issue with a single Microsoft Graph end customer, impacting only one Nylas customer. We are marking this incident as resolved, but will continue assisting the affected customer in resolving their related backlog.
Oct 3, 14:04 PDT
Update - We have confirmed that this issue is limited to Microsoft grants that have been created using Bulk Authentication and App-based Permissions. Grants created by individual users authenticating are not affected.
Oct 3, 10:33 PDT
Investigating - We are investigating an unexpected increase in webhooks and slower API response times in our v3 APIs for Microsoft Graph accounts
Oct 3, 10:04 PDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024
v3 - EU & US - Sending messages is successful with an Internal Error response
Resolved - The fix for the issue has been released. The send API calls are working correctly now. Please reach out to support if you have any questions.
Oct 1, 01:36 PDT
Update - We have identified the issue that was causing this. We are working on a fix now.
Oct 1, 01:28 PDT
Update - We have identified the issue that was causing this. We are working on a fix now.
Oct 1, 01:26 PDT
Investigating - We are investigating the internal error response returned when sending messages. The sends are still successful with 200 response code but an additional Internal Error is returned.
Oct 1, 01:07 PDT
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

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