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Nylas Application Services Operational
API v3 Operational
Webhooks v3 Operational
Authentication v3 Operational
Notetaker Operational
Scheduler v3 Operational
Dashboard v3 Operational
IMAP v3 Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 Operational
Outlook.com Operational
Google Operational
Yahoo! Operational
iCloud Operational
Other Email Server Hosting Providers Operational
Mailgun Operational
Oxylabs Operational
Cloudflare Operational
AssemblyAI Operational
Subprocessors Operational
* Subprocessor Change Notification Operational
AWS Operational
GCP Operational
AssemblyAI Operational
Atlassian Pty Ltd Operational
Apollo Operational
CloudFlare Operational
Coralogix Operational
DataGroomr Operational
Datasiv Operational
Discourse Operational
Fastly Operational
FiveTran Operational
Gong.io Operational
Google API Operational
Google Communications and Documentation Operational
Gravitational (Teleport) Operational
Honeycomb.io Operational
Hubspot Operational
Inflection.io Operational
Ketch Operational
Looker Operational
Madkudu Operational
Mailgun Operational
Microsoft Operational
New Relic Operational
PandaDoc Operational
PartnerPortal Operational
PlayerZero Operational
RB2B Operational
Recurly Inc. Operational
Rootly, Inc. Operational
Salesforce Operational
Salesloft Operational
Slack Operational
Strac Operational
Stripe Operational
Tropic Operational
Twilio Segment Operational
Vercel Operational
Vitally Operational
Whistic Operational
Woopra Operational
Zendesk Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Scheduled Maintenance] US - API v3 - Caching Infrastructure Optimization Mar 5, 2026 18:00-19:00 PST

A maintenance window is scheduled for Thursday, March 5 at 6:00 PM PT for the US production environment and will last approximately one hour.

During this time, we will perform infrastructure optimizations to our caching systems. For brief periods during the maintenance window, some customers may experience short bursts of increased latency or intermittent 5xx errors as connections reset. These interruptions are expected to last less than a minute at a time.

Our team will actively monitor the system throughout the maintenance window and provide updates here if needed.
Posted on Mar 04, 2026 - 07:45 PST
Mar 5, 2026

No incidents reported today.

Mar 4, 2026
Update to Nylas' Subprocessors page
Completed - This message serves as notification that the following updates have been made to the Nylas Subprocessors page.

The following subprocessors are being added:
- Anthropic
- Cyberhaven
- Google Gemini
- OpenAI

You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/

If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.
Mar 4, 13:52 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 13:52 PST
Scheduled - This message serves as notification that we are making changes to Nylas' Subprocessors page today
Mar 4, 13:51 PST
Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
US – Elevated API Errors and Increased Latency
Resolved - API error rates and latency in the US v3 production environment have returned to normal levels. The mitigation steps implemented earlier have stabilized the system.

We will continue to monitor closely and are implementing additional preventative measures to increase capacity and reduce the risk of recurrence during peak traffic.

Thank you for your patience.
Feb 24, 13:25 PST
Monitoring - Mitigation steps have been successfully implemented, and API error rates and latency in the US v3 production environment have returned to normal levels.

We are continuing to closely monitor the environment to ensure stability. We will provide a final update once we confirm the issue is fully resolved.
Feb 24, 13:16 PST
Identified - We have identified the underlying issue contributing to elevated API error rates and increased latency in the US v3 production environment. Our engineering team is actively working on mitigation.

Customers may continue to experience intermittent 500 errors and delayed webhooks while mitigation efforts are underway. We will continue to provide updates as progress is made.
Feb 24, 12:08 PST
Investigating - We are currently experiencing elevated API error rates and increased latency in the US v3 production environment, affecting a subset of customers. This may result in intermittent 500 errors and delayed webhooks. Our engineering team has identified the issue and is actively working on mitigation. We will continue to share updates here.
Feb 24, 11:30 PST
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

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