[US] Increased Latencies on API v3 for Provider Calls and Webhooks
Incident
Report for Nylas v3
Resolved
The incident affecting API v3 latencies for provider calls and webhooks has been resolved. All mitigations have been successfully implemented, and latencies have returned to normal levels. The backlog of pending webhooks has been cleared, and all systems are functioning as expected.
We will continue to monitor performance to ensure stability. Thank you for your patience and understanding.
We will continue to monitor performance to ensure stability. Thank you for your patience and understanding.
Monitoring
All mitigations have been implemented, and latencies continue to improve. Our systems are working through the backlog of pending webhooks. We will continue to monitor the situation closely and consider the incident resolved once all outstanding webhooks have been sent.
Update
Latencies are beginning to improve as we continue deploying the mitigations. We will keep monitoring the situation and provide further updates as necessary.
Identified
We have identified a potential root cause and are actively implementing mitigations to address the issue. We will continue to monitor the situation closely and provide updates as needed.
Update
Our team is actively working on identifying the root cause and implementing mitigations. We will provide further updates as soon as we have more information. Thank you for your patience.
Investigating
Starting at approximately 8:45 AM PT, we started to see increasing latencies for both Provider API calls and webhooks. We are investigating the root cause and working on mitigations and will post updates to this page.
This incident affected: Nylas Application Services (API v3, Webhooks v3, IMAP v3).