US & EU: Service Degradation – Elevated Latencies and Errors Affecting Primarily Google & Microsoft Accounts
Incident
Report for Nylas v3
Resolved
Google has confirmed that the remaining residual impact is limited to services that should not affect Nylas operations, including Dataflow in us-central1, Vertex AI Online Prediction, and Personalized Service Health.
Nylas services have remained stable, and all components are fully operational.
We are marking this incident as Resolved, but our team will continue to monitor closely in coordination with Google’s ongoing updates (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW).
Thank you for your patience throughout this incident.
Nylas services have remained stable, and all components are fully operational.
We are marking this incident as Resolved, but our team will continue to monitor closely in coordination with Google’s ongoing updates (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW).
Thank you for your patience throughout this incident.
Update
As of 1:45 PM PDT, Google has confirmed that most Google Cloud products are fully recovered. Some residual impact remains for a few services still marked as affected on their status dashboard (https://www.google.com/appsstatus/dashboard/), and Google is continuing to monitor those individually.
Their next update is expected by 4:00 PM PDT.
Nylas services remain stable, and we continue to monitor closely. We’ll provide a final update once full recovery is confirmed across all systems.
Their next update is expected by 4:00 PM PDT.
Nylas services remain stable, and we continue to monitor closely. We’ll provide a final update once full recovery is confirmed across all systems.
Update
Google has confirmed that most Google Cloud products have fully recovered. A few services are still experiencing minor residual impact, and the respective engineering teams are actively working toward full restoration.
Google expects recovery to complete within the next hour and will post their next update by 3:00 PM PDT.
We continue to see stable performance across Nylas services and will share a final update once full recovery is confirmed.
Google expects recovery to complete within the next hour and will post their next update by 3:00 PM PDT.
We continue to see stable performance across Nylas services and will share a final update once full recovery is confirmed.
Update
Google has implemented mitigation measures for the issues in us-central1 and multi-region/us and is now seeing signs of recovery. Internal monitoring and customer reports confirm improvements across multiple regions, including early signs of recovery in the remaining impacted areas.
Google currently expects recovery to complete within the next hour and will provide their next update by 2:30 PM PDT.
We are seeing an almost full recovery as well, and will continue to monitor the situation closely and will provide a final update once full stability is confirmed.
Google currently expects recovery to complete within the next hour and will provide their next update by 2:30 PM PDT.
We are seeing an almost full recovery as well, and will continue to monitor the situation closely and will provide a final update once full stability is confirmed.
Update
All Nylas components are now operational, and performance levels are returning to normal. While recovery appears stable, we are continuing to monitor closely before marking the incident as fully resolved.
We are also working through a backlog of email webhooks for Microsoft and IMAP accounts caused by Google Pub/Sub outages during the incident.
We’ll provide a final update once sustained stability is confirmed.
We are also working through a backlog of email webhooks for Microsoft and IMAP accounts caused by Google Pub/Sub outages during the incident.
We’ll provide a final update once sustained stability is confirmed.
Update
We are now seeing signs of recovery in the us-central1 region as well. Error rates and latency continue to improve across affected Google Workspace services.
We’ll continue to monitor closely and provide another update after Google’s next scheduled post at 2:00 PM PDT, or sooner if full recovery is confirmed.
We’ll continue to monitor closely and provide another update after Google’s next scheduled post at 2:00 PM PDT, or sooner if full recovery is confirmed.
Update
Google has confirmed that their infrastructure has recovered in all regions except us-central1. Cloud products dependent on the affected infrastructure are recovering in multiple locations.
“Our engineers have identified the root cause and applied appropriate mitigations. Our infrastructure has recovered in all regions except us-central1. Google Cloud products that rely on the affected infrastructure are seeing recovery in multiple locations. Our engineers are aware of the customers still experiencing issues on us-central1 and multi-region/us and are actively working on full recovery. We do not have an ETA for full recovery.”
You can follow Google’s live updates at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
We’ll post another update following Google’s next scheduled communication at 2:00 PM PDT or sooner if we detect full recovery.
“Our engineers have identified the root cause and applied appropriate mitigations. Our infrastructure has recovered in all regions except us-central1. Google Cloud products that rely on the affected infrastructure are seeing recovery in multiple locations. Our engineers are aware of the customers still experiencing issues on us-central1 and multi-region/us and are actively working on full recovery. We do not have an ETA for full recovery.”
You can follow Google’s live updates at: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
We’ll post another update following Google’s next scheduled communication at 2:00 PM PDT or sooner if we detect full recovery.
Update
Google has confirmed that their engineers have identified the root cause of the disruption and have applied mitigations. While most regions have stabilized, us-central1 remains partially impacted, and some Google Cloud products continue to experience degraded performance.
From Google’s update:
“Our engineers have identified the root cause and have applied appropriate mitigations.
While our engineers have confirmed that the underlying dependency is recovered in all locations except us-central1, we are aware that customers are still experiencing varying degrees of impact on individual google cloud products. All the respective engineering teams are actively engaged and working on service recovery.
We do not have an ETA for full service recovery.
We will provide an update by Thursday, 2025-06-12 13:30 PDT with current details.”
You can view the full update on the Google Workspace Status Dashboard:
https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
We will continue monitoring the situation and provide our next update after Google’s next scheduled post at 1:30 PM PDT.
Thank you for your patience and understanding.
From Google’s update:
“Our engineers have identified the root cause and have applied appropriate mitigations.
While our engineers have confirmed that the underlying dependency is recovered in all locations except us-central1, we are aware that customers are still experiencing varying degrees of impact on individual google cloud products. All the respective engineering teams are actively engaged and working on service recovery.
We do not have an ETA for full service recovery.
We will provide an update by Thursday, 2025-06-12 13:30 PDT with current details.”
You can view the full update on the Google Workspace Status Dashboard:
https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
We will continue monitoring the situation and provide our next update after Google’s next scheduled post at 1:30 PM PDT.
Thank you for your patience and understanding.
Monitoring
Google has posted an update indicating that their Cloud & Workspace services have fully recovered in all regions except us-central1, which is now mostly recovered. However, they have not yet provided an ETA for full restoration in that region.
You can view the latest status directly from Google here:
https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
What this means for Nylas customers:
• Users should start to see improved performance and fewer errors.
• Customers with mailboxes or resources hosted in us-central1 may still experience occasional delays or failures when accessing Gmail, Calendar, or Contacts via the Nylas API.
We will continue monitoring closely and will post another update after Google’s next scheduled communication, expected by Thursday, June 12 at 1:00 PM PDT.
Thank you for your continued patience.
You can view the latest status directly from Google here:
https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
What this means for Nylas customers:
• Users should start to see improved performance and fewer errors.
• Customers with mailboxes or resources hosted in us-central1 may still experience occasional delays or failures when accessing Gmail, Calendar, or Contacts via the Nylas API.
We will continue monitoring closely and will post another update after Google’s next scheduled communication, expected by Thursday, June 12 at 1:00 PM PDT.
Thank you for your continued patience.
Update
Google has updated their Workspace status page as well. You can track their progress here:
https://www.google.com/appsstatus/dashboard/
https://www.google.com/appsstatus/dashboard/
Update
We have confirmed that Google has officially reported issues with its cloud and Workspace services. You can view the incident details and affected components on Google's own Status Dashboards:
https://status.cloud.google.com/
At this time:
• Google is confirming a service disruption with elevated error rates and latency across Workspace APIs.
• The root cause appears to originate upstream in Google's infrastructure.
• Nylas remains fully dependent on Google's services for Gmail, Calendar, and Contacts integrations, and we are closely monitoring both Google’s dashboard and our own telemetry.
Impact:
Users may experience failed requests or timeouts when performing actions like sending emails, syncing calendars, or fetching contacts.
Next Steps:
• We are evaluating possible mitigations (e.g., request retries, timeouts adjustments).
• Engineers are actively monitoring resolution progress via Google's dashboard.
We will provide a follow-up update within 30 minutes or as further information becomes available.
https://status.cloud.google.com/
At this time:
• Google is confirming a service disruption with elevated error rates and latency across Workspace APIs.
• The root cause appears to originate upstream in Google's infrastructure.
• Nylas remains fully dependent on Google's services for Gmail, Calendar, and Contacts integrations, and we are closely monitoring both Google’s dashboard and our own telemetry.
Impact:
Users may experience failed requests or timeouts when performing actions like sending emails, syncing calendars, or fetching contacts.
Next Steps:
• We are evaluating possible mitigations (e.g., request retries, timeouts adjustments).
• Engineers are actively monitoring resolution progress via Google's dashboard.
We will provide a follow-up update within 30 minutes or as further information becomes available.
Update
We are continuing to investigate this issue.
Update
We’ve identified that the elevated errors and latency affecting Google Workspace API appear to be part of a broader internet-wide disruption. Multiple cloud and SaaS providers are reporting similar issues, and the root cause may involve upstream networking or infrastructure providers.
Our team is continuing to monitor the situation closely and assess the impact on Nylas services. While this is external to our infrastructure, we are actively evaluating potential mitigations and will keep this page updated as we learn more.
Thank you for your continued patience.
Our team is continuing to monitor the situation closely and assess the impact on Nylas services. While this is external to our infrastructure, we are actively evaluating potential mitigations and will keep this page updated as we learn more.
Thank you for your continued patience.
Investigating
We’re currently experiencing service degradation due to an ongoing issue with Google, which appears to be system-wide including GCP and Workspace accounts.
This is causing high latencies and error rates, and impacting the delivery all of Google services.
We’re actively monitoring updates from Google and will provide more information as it becomes available.
This is causing high latencies and error rates, and impacting the delivery all of Google services.
We’re actively monitoring updates from Google and will provide more information as it becomes available.
This incident affected: Nylas Application Services (API v3, Webhooks v3, Scheduler v3) and 3rd Party Providers (Microsoft 365, Outlook.com, Google, Yahoo!, iCloud).