[US & EU] - Notetaker - Zoom Meetings - Degraded Join Rates
Incident
Report for Nylas v3
Resolved
The changes deployed have restored Notetaker meeting join performance for Zoom to normal operating levels, and our monitoring confirms that the issue is no longer affecting customers.
We will continue to monitor performance and pursue further improvements as part of our normal operations. This incident is now resolved. Thank you for your patience while we worked to address this issue.
We will continue to monitor performance and pursue further improvements as part of our normal operations. This incident is now resolved. Thank you for your patience while we worked to address this issue.
Monitoring
Mitigated - We have deployed changes that have materially improved meeting join success rates. We are continuing to monitor performance closely and are progressively expanding the mitigation while evaluating additional improvements.
We will provide another update as this work progresses.
We will provide another update as this work progresses.
Update
Our engineering teams continue to actively investigate the issue and are pursuing multiple remediation paths in parallel. The measures implemented so far have not resulted in a sustained improvement, and we remain focused on identifying an effective mitigation. We will provide another update as soon as we have meaningful progress to share.
Update
We continue to work with our service providers and internal engineering teams to investigate the issue and evaluate potential mitigations. We will provide additional updates as our investigation progresses.
Investigating
We are currently investigating degraded join rates for Notetaker on Zoom meetings (other meeting providers are not affected). We will share updates as we have more information.
This incident affected: Nylas Application Services (Notetaker) and Subprocessors (Zoom).