Scheduled Send Issue for Some Customers
Incident
Report for Nylas V3
Resolved
The incident has been resolved.
Monitoring
The incident is now mitigated we are monitoring the results and some workflows may be delayed.
Identified
We have identified the issue causing the 500 errors for some customers, we are working on the fix.
Update
We keep investigating the issue and will provide further updates as soon as we have more information.
Update
Our team is continuing to investigate this issue. Further updates will be provided as soon as we have more information.
Update
We have narrowed down the issue to only affecting customers using scheduled send in the US datacenter. Our team is continuing to work on a resolution and will provide further updates as they become available.
Investigating
We are currently investigating an issue where the Scheduled Send feature is not functioning as expected for a subset of customers. Our team is actively working to identify the root cause and implement a solution. We will provide updates as soon as more information becomes available.
This incident affected: Nylas Application Services (API v3).