[EU] [US] Unable to load Scheduler page with Conferencing Enabled.
Incident Report for Nylas V3
Resolved
This incident has been resolved.
Posted Nov 01, 2024 - 07:50 PDT
Monitoring
The fix has been deployed and we are monitoring the results.
Posted Nov 01, 2024 - 07:40 PDT
Identified
We have identified a fix and are working on the deployment.
Posted Nov 01, 2024 - 07:28 PDT
Update
We are continuing to investigate this issue.
Posted Nov 01, 2024 - 07:03 PDT
Investigating
We are currently experiencing an issue where scheduler pages with Conferencing enabled are returning the following error: "Conference autocreate for [meeting provider] not supported with grant"

This issue is impacting both our EU and US services.

Current Status: Our team is actively investigating the root cause of this issue, and we are working towards a solution. We will provide updates as soon as additional information is available.

We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Posted Nov 01, 2024 - 06:55 PDT
This incident affected: Nylas Application Services (API v3, Scheduler v3).