US - Increased Webhook Latency
Incident
Report for Nylas v3
Resolved
Webhook latency in the US environment has returned to normal levels.
We implemented performance optimizations in response to the elevated API traffic identified earlier, and the webhook backlog has fully cleared. Core API performance remained normal throughout the incident.
We will continue to monitor system performance closely to ensure continued stability. Thank you for your patience.
We implemented performance optimizations in response to the elevated API traffic identified earlier, and the webhook backlog has fully cleared. Core API performance remained normal throughout the incident.
We will continue to monitor system performance closely to ensure continued stability. Thank you for your patience.
Monitoring
We have mitigated the webhook latency incident in the US environment.
We are observing significant improvement, and webhook backlogs are decreasing steadily. Core API performance has remained normal throughout.
We are continuing to monitor recovery to ensure full normalization. Further updates will be shared if needed.
We are observing significant improvement, and webhook backlogs are decreasing steadily. Core API performance has remained normal throughout.
We are continuing to monitor recovery to ensure full normalization. Further updates will be shared if needed.
Update
We continue to optimize system performance in response to the increased API traffic identified earlier.
We are seeing a reduction in webhook backlog in the US environment. Sync latency remains elevated while the backlog continues to clear. Core API performance remains normal.
We are closely monitoring progress and implementing additional optimizations to accelerate recovery. Updates will be shared here as they become available.
We are seeing a reduction in webhook backlog in the US environment. Sync latency remains elevated while the backlog continues to clear. Core API performance remains normal.
We are closely monitoring progress and implementing additional optimizations to accelerate recovery. Updates will be shared here as they become available.
Identified
We continue to experience increased webhook latency and delays in the US environment affecting a subset of customers.
We have identified a significant increase in API request volume from a small number of integrations, which has resulted in elevated processing latency for Google and Microsoft Graph webhooks. The traffic remains within established rate limits, and core API performance remains normal with no additional request latency.
The impact is limited to delayed notification and webhook processing. We are actively implementing performance optimizations and coordinating with affected integrations to better understand expected usage patterns. Updates will be posted here as they become available.
We have identified a significant increase in API request volume from a small number of integrations, which has resulted in elevated processing latency for Google and Microsoft Graph webhooks. The traffic remains within established rate limits, and core API performance remains normal with no additional request latency.
The impact is limited to delayed notification and webhook processing. We are actively implementing performance optimizations and coordinating with affected integrations to better understand expected usage patterns. Updates will be posted here as they become available.
Investigating
We are currently experiencing increased sync latency in the US environment affecting a subset of customers. This may result in delays of up to approximately one hour for email and calendar updates, primarily for Google and Microsoft accounts. We are actively investigating the root cause and will continue to share updates here.
This incident affected: Nylas Application Services (Webhooks v3).