[US & EU] Grant Creation and Authorization Errors
Incident
Report for Nylas v3
Resolved
The issue has been resolved, and grant creation and authorization requests are operating normally.
Our engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability.
Thank you for your patience during this incident. If you have any questions or concerns, please contact support@nylas.com.
Our engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability.
Thank you for your patience during this incident. If you have any questions or concerns, please contact support@nylas.com.
Identified
We have identified an issue affecting grant creation and authorization requests in our v3 environments (US and EU).
Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix.
We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.
Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix.
We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.
This incident affected: Nylas Application Services (Authentication v3).